EXCHANGES/SHIPPING/RETURNS


EXCHANGES:

  • All exchanges are FINAL SALE
  • Online purchases made through the Site are valid for store credit within 14 days from the ship date. Send an email to aleandmartin8@gmail.com explaining your change reasons including your invoice number. If the 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. WE DO NOT OFFER MONEY BACK. Shipping Costs are not refunded or applied to store credit during exchange process.

 

In order for your item to qualify for an EXCHANGE, please see the requirements listed below:

  • To exchange an item, it must be sent back to us within 14 days from the date the item was initially shipped.
  • The item must be received in its original condition, unworn (try on is acceptable), unwashed, and with all tags still attached in their original locations.
  • Items smelling of perfume/deodorant WILL NOT BE ACCEPTED, please ensure the highest level of care when handling your items while trying them on.
  • Items received not in their original state will automatically be returned to the customer, we reserve all rights to rejecting a returned item if we see it does not meet with our store policy and conditions mentioned above.
  • Exchanges are limited to one time per item.

 

SHIPPING:

  • All orders are shipped via USPS and DHL (if applicable).
  • Shipping charges for your order will be calculated and displayed at checkout. Most orders are processed within 1-3 business days. You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). 
  • Shipping Costs are not refunded or applied to store credit during exchange process.
  • If you provide an incorrect shipping address on your order, we will not assume responsibility for any lost or stolen packages. You must inform us immediately via email at aleandmartin8@gmail.com before the item is shipped to such address.
  • ​The customer is responsible for paying shipping charges of returned items unless the mistake was generated at our end.
  • Ale & Martin Inc. is not liable for any products that were lost/stolen or any packages that have been MARKED AS DELIVERED by USPS and/or by other carrier(s).
  • Orders shipped to other countries (except Canada and Puerto Rico) are considered final sale.

 

RETURNS:

The items listed below are NON-RETURNABLE:

  • WHITE clothing are FINAL sale.
  • All items on SALE are FINAL sale.
  • Items purchased with promo codes are FINAL sale.
  • All Swimwear is FINAL sale.
  • Bodysuits are FINAL sale.
  • All footwear are FINAL sale.
  • Intimates, underwear (including body shapers) are FINAL sale.
  • Beauty products and personal care items are FINAL sale.
  • ACCESSORIES (including but not limited to jewelry, hand bags/purses, sunglasses, etc.) are FINAL sale.
  • Colors may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects or qualify for refunds.